Support & FAQs

ATL offers comprehensive, one-stop end-to-end logistics solutions for automobile exports from Japan. Our services include land transportation (auction pickup), yard storage and vehicle maintenance, pre-export inspections, container loading (vanning), RORO/PCC shipping, NVOCC freight booking, and customs clearance.

The ATL Customer application, My Auto Logi, will be available for download through the IOS App Store and Android Google Play Store.

Yes. You can sort your data by clicking on the column headers to arrange information in ascending or descending order. This makes it easy to focus on critical details like vehicle status, inspection updates, or shipping schedules.

You can toggle between the English and Japanese display languages at any time by navigating to the top right of your screen and selecting your preferred language.

Try refreshing your web browser or ensuring you have a stable internet connection. If you are using our mobile app, pull down on your screen to refresh, or exit and re-open your screen/app. If the issue persists, please clear your browser cache and log back in. If you are still facing technical difficulties, please feel free to contact us.

Yes. Through our NVOCC division, we handle end-to-end shipping documentation, including Shipping Instructions (SI), House Bills of Lading (BL), export certificates, and all required port paperwork.

If a vehicle requires re-inspection, our on-site Logi Park repair facilities can immediately handle necessary fixes to ensure prompt re-inspection and minimal export delays.

ATL is proud to offer Japan’s only complete damage-free guarantee during the container loading (vanning) process. Built on our strict high-volume container loading standards, we ensure your vehicles arrive in the exact same condition they left our yard.

Our experienced yard crews handle a wide variety of cargo, ranging from low-clearance sports cars and delicate classic automobiles to heavy SUVs, commercial trucks, motorcycles, and industrial construction machinery.

Our dedicated bonded Logi Parks are located near major ports across Japan: Hakata, Osaka, Nagoya, and Kanto. Each facility features gated security and integrated software to manage stored inventory efficiently. Find one of our Logi Parks near you here.

As a certified in-house inspection center, we provide single-window access to all major inspection bodies, including JEVIC, EAA, QISJ, JAAI, Bureau Veritas, Intertek, and ATJ, covering destination requirements across Africa, Europe, the Middle East, the Caribbean, and Oceania.

Please visit our Recruitment page to view current job openings and submit your application online.

Our customer support team typically responds to inquiries within 1 to 2 business days. For urgent vehicle status updates, we encourage you to check your online customer portal for real-time tracking first.

We collect personal data, usage data, and diagnostic data to deliver our services, verify accounts, and optimize performance. We use industry-standard security measures to safeguard your information, and device permissions — such as access to your Camera & Gallery or Local Storage — are only accessed with your explicit consent.

Personal Data is retained only as long as necessary to fulfill policy purposes, meet legal obligations, resolve disputes, and enforce agreements. Usage Data (like analytics and diagnostic logs) is generally kept for a shorter duration for internal security and performance optimization unless required longer by law.